Refund & Change Policy

Refund & Change Policy

Before confirmation

A submitted request that has not been confirmed by our team carries no cost and can be cancelled at any time — just reply to our message.

After confirmation

Each product page states the change and refund window that applies, mirroring the official rules of the site involved:

• Changes: date and session changes are free within the window stated on the product page, subject to availability.
• Refunds: cancellations within the stated window are refunded in full; after the window, the site's own no-show rules apply.
• Site closures: if a site closes or a reservation rule changes after you book, we contact you first and offer reschedule, substitute, or refund.

How refunds are made

Refunds go back through the original payment channel used during confirmation. Processing time depends on the channel, typically within 7 business days.

Questions

Unsure which window applies to your booking? Message us with your request number — we answer within one business day.